挚友网

服务员: Good morning,sir.
早上好，先生！

客人: Good morning. I am expecting a fax from a client.
早上好。我正在等客户的一份传真。

服务员: What’s your client’s name?
您客户的名字是什么？

客人: Dream Magazine.
梦想杂志。

客户: I have a complaint to make. I`ve just been badly treated by a rude maid.
我有些不满.一个无理的服务员刚才对我很粗暴.

柜台服务员: Well, we are sorry to hear that. May I have your name and room number?We will deal with the matter right now.
很抱歉.能告诉我您的姓名和房间号吗?我们会立刻处理这件事情.

客户: Mary, room 301.
玛丽.房间号是301.

柜台服务员: Mary, I have to apologize for that and I assure you it won`t happen again.
玛丽小姐.我们对刚才的事情向您道歉.我向您保证这样的事情不会再发生了.

面试官: Do you have any work experience in this field?
你有这个行业的工作经验吗?

面试者: Yes. After my graduation from university, I worked as a Customer Service Coordinator in a foreign representative office, and then I transferred to a joint venture as a Market Deve1opment Manager. So I am familiar with the market in China.
有.在我大学毕业后.我就到一家外企代理处做了一名顾客服务协调员.之后我转到一家合资企业做市场发展部经理.所以我对中国市场非常熟悉.

面试官: What have you learned from the jobs you have had?
那你从以前的工作中学到了些什么?

面试者: I learned to be patient when dealing with customers` complaints and try my best to solve them. In addition, (=Additionally) I learned at my previous jobs how to cooperate with my colleagues.
我学会了在处理客户的抱怨时要有耐心而且要尽力为他们解决困难.而且.我还学会了如何与同事共同合作.

大卫: Hey Ali, how has the trade fair been going?
嗨.阿里.交易会进展如何?

杰克: It's been a really hectic day but so far everything has run like clock work.
真是忙碌的一天.但迄今为止.一切运转顺利.

大卫: That's good to hear.
听起来还不错.

杰克: Were you able to give those clients a tour of the company facilities?
你带那些客户参观了公司设施吗?

吉姆: I'm truly sorry about this, but we are going to have to cancel tomorrow's meeting.
我实在很抱歉.我们明天的会议必须取消.

约翰: That can't be! You know fully well how important it is. You gave me the green light just two days ago.
这怎么可以呢!你很清楚这个会议的重要性.两天前还说没问题的.

吉姆: I know. But there's really nothing that can be done about it. The A/V equipment has been damaged, and can't be fixed on such short time.
我知道.但我实在无能为力.视听器材受损.无法在一两天内维修.

约翰: Mr. Sun is going to hit the roof when he hears about it. These negotiations are touch and go-this just might push them over the brink.
夏先生知道这件事会气得跳脚.这些生意谈得很不稳.如此一来可能就砸了.

柜台服务员: Room service. What can I do for you?
客房部.我能帮您吗?

客户: Yes, the food you have just sent here is cool. Would you please heat them up?
是的.你们刚才送来的饭太凉了.能帮我热一下吗?

柜台服务员: I am sorry for that. We will send someone to your room right now.
我们对此非常抱歉.我们这就叫人过去.

客户: That`s fine. Maybe you should be more careful next time.
好的.也许你们下次该细心点.

罗伯茨: It was very kind of you to give me a tour of the place. It gave me a good idea of your product range.
谢谢你们陪同我看了整个工厂.这次参观使我对你们的产品范围有了一个很好的了解.

纳塔利: It's a pleasure to show our factory to our customers. What's your general impression, may I ask?
带我们的客户来参观工厂是我们的荣幸.不知道你总体印象如何?

罗伯茨: Very impressive, indeed, especially the speed of your NW Model.
很好.尤其是你们的NW型机器的速度

纳塔利: That's our latest development. A product with high performance. We put it on the market just two months ago.
那是我们新开发的产品.性能很好.两个月前刚投放市场.

露西: How does your business trip to shanghai go? Were they successful in the end?
你这次出差上海怎么样?最后成功了吗?

大卫: It was perhaps the longest day in my life.
这或许是我有生以来最长的一天.

露西: Really? Why so?
真的吗?为什么会这样?

大卫: We arrived safe and sound, but after that it was nothing but problem after problem.
我们平安到达.但此后麻烦层出不穷.

经理: Now we have won a new client and a new project, so let’s go to “GO Believe” tonight for a dinner, and celebrate this success!
这次我们赢到一个新客户和一个新项目，我们晚上去“狗不理”吃饭，庆祝一下！

帅哥甲: We feel so happy that the boss treat us! I must eat lots of steamed buns stuffed with crab roe!
老板请客，我们实在是太幸福了！我得多吃点蟹黄包子！

帅哥乙: You care nothing but eating!
你就知道吃！看咱们小美女同事多苗条！

小美女: Does that have any relation with my stature? What I wish is that we can often win new clients and our boss often treats us!
这跟我的身材有什么关系？我就希望以后总能赢得新客户，老板总请客！

顾客: I want three.
我想要三个。

店员: No problem. If you have a customer service question, please contact me.
没问题。如果您有客户服务相关的问题，请您与我联系。

顾客: Thank you.
谢谢。

柜台服务员: Good afternoon, sir. Is there anything I can do for you?
下午好.先生.我能为您做些什么吗?

客户: Yes, I can`t find my shirt. I have my laundry sent to you yesterday but when the washing is done, I find my shirt missing.
是的.我找不到我的衬衫了.我昨天送去洗了.可是洗完后我却找不到了.

柜台服务员: Well, it`s our fault. We are sorry for that. Would you please fill out the form?We will pay for you.
那都是我们的错.我们对此感到抱歉.您能先填这张表吗?我们会赔偿您的损失.

客户: That`s fine. Maybe you should be more careful.
好的.也许你们该细心点.